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Frequently Asked Questions

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  • HOW CAN THERAPY HELP ME?
    A number of benefits are available from participating in therapy. Therapists can provide support, problem-solving skills, and enhanced coping strategies for issues such as depression, anxiety, relationship troubles, unresolved childhood issues, grief, stress management, body image issues and creative blocks. Many people also find that counselors can be a tremendous asset to managing personal growth, interpersonal relationships, family concerns, marriage issues, and the hassles of daily life. Therapists can provide a fresh perspective on a difficult problem or point you in the direction of a solution. The benefits you obtain from therapy depend on how well you use the process and put into practice what you learn. Some of the benefits available from therapy include: Attaining a better understanding of yourself, your goals and values Developing skills for improving your relationships Finding resolution to the issues or concerns that led you to seek therapy Learning new ways to cope with stress and anxiety Managing anger, grief, depression, and other emotional pressures Improving communications and listening skills Changing old behavior patterns and developing new ones Discovering new ways to solve problems in your family or marriage Improving your self-esteem and boosting self-confidence
  • DO I REALLY NEED THERAPY? I CAN USUALLY HANDLE MY PROBLEMS.
    Everyone goes through challenging situations in life, and while you may have successfully navigated through other difficulties you’ve faced, there’s nothing wrong with seeking out extra support when you need it. In fact, therapy is for people who have enough self-awareness to realize they need a helping hand, and that is something to be admired. You are taking responsibility by accepting where you’re at in life and making a commitment to change the situation by seeking therapy. Therapy provides long-lasting benefits and support, giving you the tools you need to avoid triggers, re-direct damaging patterns, and overcome whatever challenges you face.
  • WHY DO PEOPLE GO TO THERAPY AND HOW DO I KNOW IF IT IS RIGHT FOR ME?
    People have many different motivations for coming to psychotherapy. Some may be going through a major life transition (unemployment, divorce, new job, etc.), or are not handling stressful circumstances well. Some people need assistance managing a range of other issues such as low self-esteem, depression, anxiety, addictions, relationship problems, spiritual conflicts and creative blocks. Therapy can help provide some much needed encouragement and help with skills to get them through these periods. Others may be at a point where they are ready to learn more about themselves or want to be more effective with their goals in life. In short, people seeking psychotherapy are ready to meet the challenges in their lives and ready to make changes in their lives.
  • WHAT IS THERAPY LIKE?
    Because each person has different issues and goals for therapy, therapy will be different depending on the individual. In general, you can expect to discuss the current events happening in your life, your personal history relevant to your issue, and report progress (or any new insights gained) from the previous therapy session. Depending on your specific needs, therapy can be short-term, for a specific issue, or longer-term, to deal with more difficult patterns or your desire for more personal development. Either way, it is most common to schedule regular sessions with your therapist (usually weekly). It is important to understand that you will get more results from therapy if you actively participate in the process. The ultimate purpose of therapy is to help you bring what you learn in session back into your life. Therefore, beyond the work you do in therapy sessions, your therapist may suggest some things you can do outside of therapy to support your process – such as reading a pertinent book, journaling on specific topics, noting particular behaviors or taking action on your goals. People seeking psychotherapy are ready to make positive changes in their lives, are open to new perspectives and take responsibility for their lives.
  • WHAT ABOUT MEDICATION VS. PSYCHOTHERAPY?
    It is well established that the long-term solution to mental and emotional problems and the pain they cause cannot be solved solely by medication. Instead of just treating the symptom, therapy addresses the cause of our distress and the behavior patterns that curb our progress. You can best achieve sustainable growth and a greater sense of well-being with an integrative approach to wellness. Working with your medical doctor you can determine what’s best for you, and in some cases a combination of medication and therapy is the right course of action.
  • DOES WHAT WE TALK ABOUT IN THERAPY REMAIN CONFIDENTIAL?
    Confidentiality is one of the most important components between a client and psychotherapist. Successful therapy requires a high degree of trust with highly sensitive subject matter that is usually not discussed anywhere but the therapist’s office. Every therapist should provide a written copy of their confidential disclosure agreement, and you can expect that what you discuss in session will not be shared with anyone.
  • WHAT IS THE RETURN POLICY FOR MERCHANDISE PURCHASED?
    ONLINE RETURN POLICY Effective as of: January 27 2024 1. EXCHANGES. We allow exchanges only. We do not allow returns for refund. For items purchased online, exchanges are accepted within 30 days of the delivery date. To initiate an exchange, please contact us at stephensj.counseling@gmail.com to obtain a return authorization. Be sure to include the item's order number and your reason for the exchange. Exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your exchange to be processed once we receive your item. 2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer. 3. ELIGIBLE ITEMS. The following items: Special-Order items, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy. 4. CONDITION OF ITEMS. Items may be in any condition. 5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion. If you have any questions about this return policy, please contact us at stephensj.counseling@gmail.com
  • WHAT IS THE SHIPPING POLICY?
    SHIPPING POLICY This Shipping Policy is for IMAGE COUNSELING SERVICES and was last updated on 01/27/2024. 1. SHIPPING AND DELIVERY OPTIONS Domestic Shipping: Standard (5-8 Business Days): $8 Express (3 Business Days): $15 Free Local Pickup 2. PROCESSING TIME Orders are processed within 5 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. 3. CANCELLATIONS After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us. 4. RETURNS Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. . 5. DELAYED ORDERS In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status. 6. DAMAGED ORDERS IMAGE COUNSELING SERVICES is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider. 7. SHIPPING RESTRICTIONS - Orders cannot be shipped to P.O. boxes. The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method. 8. CONTACT For questions about this shipping policy, contact: Email: stephensj.counseling@gmail.com Domestic Shipping: Standard (5-8 Business Days): $8 Express (3 Business Days): $15 Free Local Pickup ( Will contact customer for pick up instructions) Full Disclosure in FAQ section
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